Privacy Policy

This Privacy Policy explains how Ozark Water Co. ("Ozark Water Co.," "we," "us," or "our") collects, uses, shares, and protects information from customers and website visitors. Ozark Water Co. is a water treatment and home-service company serving Northwest Arkansas.

Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Service address or location
• Information submitted through quote or contact forms
• Information regarding the services you request
• Your communications with our company

We may collect this information through our website, Facebook/Meta lead forms, contact and quote forms, phone calls, email, and text messages.

How We Use Information

We may use the information we collect to:

• Respond to quote requests and inquiries
• Contact you regarding services you requested
• Schedule and confirm appointments
• Provide appointment reminders
• Provide service updates
• Provide customer support
• Send informational communications
• Send marketing or promotional communications only when you have provided the appropriate consent
• Improve our services and customer experience

SMS/Text Messaging Privacy

Customers may voluntarily opt in to receive SMS/text messages from Ozark Water Co., such as appointment confirmations, reminders, service updates, and responses to your questions. SMS consent is never assumed simply because you provide a phone number, and submitting a form does not by itself sign you up for marketing text messages.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. You may opt out at any time by replying STOP, or reply HELP for assistance.

Information Sharing

We may share personal information with service providers only when reasonably necessary to operate our business or provide the services you requested, and subject to this Privacy Policy. These service providers may process information only as reasonably necessary to perform those functions on our behalf. Text messaging opt-in data and consent are not shared with any third parties, as stated in the SMS/Text Messaging Privacy section above.

Data Security

We use reasonable administrative and technical measures designed to protect customer information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, but we work to safeguard the information you share.

Customer Privacy Rights

You may contact us at any time about the personal information we hold about you, or to request that it be corrected or deleted, subject to applicable legal and recordkeeping requirements. Email service@ozarkwaterco.com and we will respond promptly.

Cookies and Website Technologies

Our website may use cookies, analytics, advertising technologies, and similar tools to operate and improve the website, understand how visitors use it, and measure marketing performance. Most browsers allow you to control or disable cookies.

Third-Party Services

We may use third-party service providers for website hosting, CRM, communications, scheduling, advertising, analytics, payment processing, and similar legitimate business functions. These providers may access information only as reasonably necessary to perform services for Ozark Water Co. Text messaging opt-in data and consent are not shared with any third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

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